Self-Serve Check In/Out
Many hotels are now following in the footsteps of the airline check-in counters with their own check-in/check-out kiosks. Like the kiosks in the airport, these kiosks are to ease the flow and the time of checking in and out by providing the opportunity to choose a room and provide the magnetic key card, as well as providing payment options and expedient check-out.
Will this finally replace the check-in desks at hotels? While it is a hope that it will decrease the labor costs because the process is handled by a machine rather than a person, it is not exactly a concrete guarantee.
According to an article in the June 27, 2005 issue of TravelAgent Magazine, the kiosks are just a service provided to customers so that they don't have to wait in long lines, and the person at the Customer Service Desk can help those who actually need to speak to someone.
More will come on this I imagine....
Will this finally replace the check-in desks at hotels? While it is a hope that it will decrease the labor costs because the process is handled by a machine rather than a person, it is not exactly a concrete guarantee.
According to an article in the June 27, 2005 issue of TravelAgent Magazine, the kiosks are just a service provided to customers so that they don't have to wait in long lines, and the person at the Customer Service Desk can help those who actually need to speak to someone.
More will come on this I imagine....
Labels: check-in, check-out, customer service, front desk, kiosk
